Complaints

At Ace Chemist Direct, we promote the highest standards of care and quality. Whilst we hope that there is never a need to make a complaint, if you are in any way dissatisfied with any aspect of the service you have received from Ace Chemist Direct, you should write to Ace Chemist Direct in the first instance.

If you remain dissatisfied with the way your complaint has been handled by Ace Chemist Direct, you may contact any one of the organisations listed below:

The Independence Advocacy supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. It provides practical support and information to people who want to make an NHS complaint.
Post:
Independent Complaints Advocacy
5th Floor Arthur House,
Chorlton Street, 
Manchester,
M1 3FH

Telephone: 
0808 801 0390
E-mail:
rochdaleica@carersfederation.co.uk
Any complaint regarding a pharmacist, pharmacy technician or the owner of a pharmacy should be made in writing to the General Pharmaceutical Council (The regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain.
Post:
Raising a concern
General Pharmaceutical Council,
129 Lambeth Road, 
London,
SE1 7BJ

Telephone: 
020 3365 3603
E-mail:
concerns@pharmacyregulation.org
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The Pharmacist and the Pharmacy premises are Registered with the General Pharmaceutical Council Registered Premises: 245 Entwisle Road, Rochdale OL16 2LJ, Registration No. 1099897.